Refuge Service Coordinator

Refuge Service Coordinator

Salary:  £29,580 rising to £30,090 on successful completion of probation (full time)

Location: covering Newport and Torfaen - Based in our Hwb in: Negotiable

Contract Type: Permanent | Agile – working where and when required, to do the job most effectively

Hours & working Pattern: 35hrs per week (full time), generally, Monday to Friday
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support   

Accountable to: Support Service Manager

Purpose of the post: 
To manage team members, Team Leaders and lead the day-to-day coordination of the Refuge Service in Torfaen and Newport, that provides specialist trauma informed and person led support to people affected by Violence Against Women, Domestic Abuse and/or Sexual Violence (VAWDASV)

Specific responsibilities:

Work closely with the Service Manager to contribute to achieving Cyfannol Womens Aid’s Vision, Mission, Ambition and Operational objectives

Manage team members by demonstrating and positively role modelling the organisation’s values and culture.

Collaborate with team members to plan and deliver high quality, specialist, trauma informed, person led support services.

Ensure team members to place individuals supported through the service are at the centre of designing their support and have a range of ways to feedback about their experience.

Manage Safeguarding for your service area, complying with internal and external policy and legislation, authorise adult and child referrals,

Manage the delegated aspects of budgetary responsibility including some purchasing, work closely with the Finance department.

Provide support team with case management and direction, providing direct support for emergency/ crisis situations, complex cases, team member absence, when more than one worker are required.

Manage team preparation and attend Multi Agency Risk Assessment Conference (MARAC), core group and other similar meetings.

Key collaborator with the Service Manager in collecting information and producing timely returns and other reports as part of funding requirements.

Key collaborator to monitoring the team’s compliance to external quality standards (e.g., WWA NQSS) and External audits (e.g., Housing Support Grant Commissioning audits)

Oversee regular audits including our database recording system within own and other organisational services, provide improvement plans where appropriate.

Manage data compliance for the service and support team members to keep accurate and timely records in all aspects of the service and case work.

Work collaboratively with other Service Coordinators to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach.

Key collaborator in empowering individuals have informed choice and design and achieve meaningful and impactful outcomes, led by them.

Key Contributor in managing risk compliance, supporting team members to regularly assess and positively managing risk for adults and children we support in an inclusive and enabling way.

Contribute (through working closely with the Facilities Coordinator) to ensuring a safe compliant and quality environment across offices and services

Support the Service Manager preparations for retendering of services.

Provide support, signpost, and refer adults and children to the internal and external services they wish to engage with

Contribute to internal development projects as part of an organisational continuous improvement.

Represent the organisation, embodying Cyfannol Women’s Aid’s values at external meetings, public events, conferences, and similar ensuring that the organisation’s reputation is protected and enhanced.

This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use

General responsibilities: 

Contribute to the: 

• Development and achievement of our Vision, Mission and Objectives. 

• Promotion of our values, culture and aspirations. 

• Creation of a safe, supportive and explorative working environment. 

• Promotion of Equity, Diversity and Inclusion. 

• Upholding of our Policies and Procedures. 

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances

Closing Date:5th December 2025

We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).  A disclosure obtained through the Disclosure and Barring Service is requireed for all posts. 

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.