New Education History
Starting with your most recent employer, please provide details of your employment history. In the case of your most recent role, please also provide details of your reason for leaving.
If an offer of employment is made and you have a vehicle which you intend to use for business purposes, you would need to provide us with your driving license and your business insurance for us to take a copy and keep for our records.
It is a criminal offence to employ persons whose immigration status prevents them from working in the United Kingdom. Prior to appointment, you will be required to provide evidence of a passport or other documents on the approved list to satisfy CWA that the Asylum and Immigration Act 1996 is being complied with.
The nature of the work exempts this post from the Rehabilitation of Offenders Act 1974. Please state in the box below whether you have any convictions both “spent” and “unspent”. You must include cautions, reprimands, final warnings, pending cases, and/or details of any police enquiries made against you which may have a bearing on your suitability for this post. Full details should be provided and included with your application, stating the date and details.
The working time regulations were introduced in 1998 as a health and safety measure. Average weekly working hours are limited to 48 hours (normally calculated over a 17 week period). Employers are required to take all reasonable steps to ensure that the limits to working times are not exceeded. This includes inquiring whether a person is working elsewhere. All applicants are therefor asked to declare all other employment.
Please note that if you do have other jobs, your application will still be assessed on your suitability to do the job you are applying for. At this stage, any other jobs you declare will be ignored. If you are selected for interview, the implications will be carefully discussed with you. CWA may consider it necessary to discuss the situation with your other employer(s) but only with your permission.
Depending on the overall situation and the outcome of discussion with you, CWA will have the following options: Not to offer you the appointment Offer the appointment on reduced hours Offer the appointment providing other work is relinquished (or the hours reduced)
I declare that the information contained in the application form are true and correct. I understand that any false or misleading information, and / or omissions concerning criminal convictions, may disqualify my application or may render my Contract of Employment, if I am appointed, liable to dismissal without notice.
Data Protection: Please note that all recruitment documents, including application forms, for unsuccessful applicants will be kept in secure conditions for a period of 6 months, after which they will be destroyed.
I understand that if the position I am applying for involves contact with vulnerable groups, if I am successful, a DBS Disclosure will be applied for, I consent to Cyfannol Women’s Aid to complete this on my behalf.
If I am successful I consent to CWA contacting the referee's provided in the onboarding process. If offered and I accept employment with Cyfannol Women’s Aid, I consent to my personal information being held by the organisation for the administration of my Contract of Employment.
- I confirm that my details are complete and correct
- I confirm I have the right to work in the country where this job is based
- I confirm I have read and agreed to the privacy policy
- Job Title: Support Worker
- Job Reference: DP1366392PonSW
- Location: Pontypool, Torfaen, United Kingdom
- Salary: £23970.00 to £24480.00
Salary- £23,970 rising to £24,480 on completion of probation (pro rata)
Location - Covering Torfaen: Including refuge and community
Contract Type - Workplace based
Hours & working Pattern:
- • 29.5 hours per week
- • Negotiable on how many days this is over and times between Monday to Friday within the hours of 9-6
- • All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
- • Participate at Tier 2 for the organisational emergency on call system (paid)
Accountable to - Refuge Service Coordinator
Purpose of the post:
To provide specialised, trauma-informed support to adults and families who have experienced domestic or sexual abuse, harm, or violence, within our accommodation and community services across Torfaen
This includes regular time as part of a rota in our Torfaen Hwb, providing trauma-informed responses to referrals, undertaking compassionate, strengths-based conversations to understand need and risk for adults and families who have experienced domestic and /or sexual abuse, harm, or violence.
Specific responsibilities
1. Work collaboratively with team members to provide person-led support to a caseload of adults and/or families across all services in Torfaen
2. Creating a safe, respectful environment where individuals feel heard, have choice, and are supported to make informed decisions about their future.
3. Regularly assess and sensitively manage risk, working in partnership with individuals to promote safety in a way that is inclusive, strengths-based, and enabling.
4. Support individuals to co-develop personalised support and/or safety plans, ensuring goals are meaningful, achievable, and led by the person’s own priorities and experiences.
5. Adhere to safeguarding legislation, policies, and procedures, responding to concerns promptly and appropriately, while maintaining a trauma-informed and non-judgemental approach.
6. Maintain accurate, timely, and confidential records that reflect the support provided, ensuring documentation is respectful, person-centred, and aligned with best practice.
7. Work collaboratively with colleagues and the Facilities Coordinator to ensure accommodation services are safe, welcoming, and psychologically informed, including compliance with health and safety standards.
8. Support individuals to sustain their accommodation, including understanding and upholding licence agreements or contracts, and take a person-led approach to preparing for independent living.
9. Provide clear, compassionate signposting to internal and external services, based on the individual’s expressed needs, interests, and readiness to engage.
10. Create regular opportunities for feedback, such as through house meetings or informal check-ins, to ensure services are continuously shaped by the voices of those we support.
11. Contribute to audits and reporting requirements, engaging positively with improvement plans and recognising the value of reflective learning in service development.
12. Actively participate in clinical and managerial supervision, using these spaces for reflection, learning, and maintaining emotional wellbeing.
13. Build and maintain respectful, collaborative relationships with external agencies, championing the needs and rights of those we support.
General responsibilities
Contribute to the:
• Development and achievement of our Vision, Mission and Objectives.
• Promotion of our values, culture and aspirations.
• Creation of a safe, supportive and explorative working environment.
• Promotion of Equity, Diversity and Inclusion.
• Upholding of our Policies and Procedures.
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
Closing Date: 29th October 2025
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts.
Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.