New Education History
Starting with your most recent employer, please provide details of your employment history. In the case of your most recent role, please also provide details of your reason for leaving.
If an offer of employment is made and you have a vehicle which you intend to use for business purposes, you would need to provide us with your driving license and your business insurance for us to take a copy and keep for our records.
It is a criminal offence to employ persons whose immigration status prevents them from working in the United Kingdom. Prior to appointment, you will be required to provide evidence of a passport or other documents on the approved list to satisfy CWA that the Asylum and Immigration Act 1996 is being complied with.
The nature of the work exempts this post from the Rehabilitation of Offenders Act 1974. Please state in the box below whether you have any convictions both “spent” and “unspent”. You must include cautions, reprimands, final warnings, pending cases, and/or details of any police enquiries made against you which may have a bearing on your suitability for this post. Full details should be provided and included with your application, stating the date and details.
The working time regulations were introduced in 1998 as a health and safety measure. Average weekly working hours are limited to 48 hours (normally calculated over a 17 week period). Employers are required to take all reasonable steps to ensure that the limits to working times are not exceeded. This includes inquiring whether a person is working elsewhere. All applicants are therefor asked to declare all other employment.
Please note that if you do have other jobs, your application will still be assessed on your suitability to do the job you are applying for. At this stage, any other jobs you declare will be ignored. If you are selected for interview, the implications will be carefully discussed with you. CWA may consider it necessary to discuss the situation with your other employer(s) but only with your permission.
Depending on the overall situation and the outcome of discussion with you, CWA will have the following options: Not to offer you the appointment Offer the appointment on reduced hours Offer the appointment providing other work is relinquished (or the hours reduced)
I declare that the information contained in the application form are true and correct. I understand that any false or misleading information, and / or omissions concerning criminal convictions, may disqualify my application or may render my Contract of Employment, if I am appointed, liable to dismissal without notice.
Data Protection: Please note that all recruitment documents, including application forms, for unsuccessful applicants will be kept in secure conditions for a period of 6 months, after which they will be destroyed.
I understand that if the position I am applying for involves contact with vulnerable groups, if I am successful, a DBS Disclosure will be applied for, I consent to Cyfannol Women’s Aid to complete this on my behalf.
If I am successful I consent to CWA contacting the referee's provided in the onboarding process. If offered and I accept employment with Cyfannol Women’s Aid, I consent to my personal information being held by the organisation for the administration of my Contract of Employment.
- I confirm that my details are complete and correct
- I confirm I have the right to work in the country where this job is based
- I confirm I have read and agreed to the privacy policy
- Job Title: Hwb Assistant 14 hours– Maternity Cover
- Job Reference: SC1566323PonHAHMC
- Location: Pontypool, Torfaen, United Kingdom
- Salary: £23130.00 to £23130.00
Hwb Assistant – Maternity Cover
Salary: £23,130 (14 hours Pro Rata)
Location: Pontypool
Contract Type: Temporary for Maternity Cover for 1 year approximately - Workplace based
Hours & working Pattern: 14 hours (Part Time) - Thursday and Friday - All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to: Assistant Support Service Manager
Purpose of the post: Our Hwb Assistants are pivotal in ensuring that all people contacting Cyfannol find us friendly, helpful and professional. With an Assistant based in each Hwb, you will be part of a team, working together to ensure that people reaching out to Cyfannol for support, due to experiences of Violence Against Women, Domestic Abuse or sexual violence (VAWDASV) have an accessible, seamless and compassionate experience. You will also provide a valuable administrative service to team members and help ensure that our Hwb’s are well maintained, organised and safe.
Hwb responsibilities:
Collaborate with team members to deliver high quality, specialist, trauma informed VAWDASV services.
Provide a warm welcome and a responsive service to all people visiting or contacting the Hwb whether in person/phone/email.
Provide professional visitors and contractors the information they need, redirecting them or escorting them to where they need to be in the building
Provide for the immediate comfort needs of women visiting us in person and seeking our support (for example offer refreshments, toilets, toys and conversation whilst they wait)
Provide initial, low-level support to women seeking our services, whether in person/phone/email this may include:
Finding out what we can do to help.
Offering information on all our services (including those in other Hwb areas)
Offering information about and signposting to external services and community resources.
Completing and submitted referral forms with the person.
Booking appointments with a Hwb Support Worker or other team member, when a full needs assessment is required
Contribute to ensuring the women we support have regular opportunities to provide feedback to improve services and experience.
Provide a tidy, organised and informative Hwb (in particular – manage the information boards, leaflet stands and refreshment areas)
Assist in setting up the assessment, counselling and trainings room ready for appointments, meetings, training or events.
Manage incoming donations, in line with current needs and agreed processes.
Provide women with encouragement to access the Hwb’s resources, including our donations of clothes, toiletries and food, and where available washing machines and shower facilities.
Assist the support workers when required, with for example MARAC research or managing waiting lists.
Administrative responsibilities
Collaborate and keep in touch with all Cyfannol’s Hwb Assistant’s and Hwb Support Workers to ensure consistency of approach, sharing of information and resources, daily peer support, phone cover, and wider cover during absences.
Manage the in-coming/out-going post.
Manage external requests for room booking.
Manage the stock control related to stationery, consumables, cleaning products and other items/equipment.
Assist Cyfannol’s Domestic Assistant/external cleaners by for example, dealing with remedial cleaning when they are not available and putting on the washing machine at the end of the day.
Assist team members when requested with general administrative support (such as photocopying, bookings, updating our Case Management and other systems).
Health & Safety
Collaborate with team members to ensure safe and effective running of the services in line with health and safety requirements.
Assist the Facilities Coordinator as directed with routine checks, reporting of repairs, raising security issues, managing contractor visits, and maintaining related records.
Maintain the signing in and out procedures for all visitors.
Provide Fire Warden services
General responsibilities:
Contribute to the:
Development and achievement of our Vision, Mission and Objectives.
Promotion of our values, culture and aspirations.
Creation of a safe, supportive and explorative working environment.
Promotion of Equity, Diversity and Inclusion.
Upholding of our Policies and Procedures.
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date: 20th May 2026
We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts.
Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.