New Education History
Starting with your most recent employer, please provide details of your employment history. In the case of your most recent role, please also provide details of your reason for leaving.
If an offer of employment is made and you have a vehicle which you intend to use for business purposes, you would need to provide us with your driving license and your business insurance for us to take a copy and keep for our records.
It is a criminal offence to employ persons whose immigration status prevents them from working in the United Kingdom. Prior to appointment, you will be required to provide evidence of a passport or other documents on the approved list to satisfy CWA that the Asylum and Immigration Act 1996 is being complied with.
The nature of the work exempts this post from the Rehabilitation of Offenders Act 1974. Please state in the box below whether you have any convictions both “spent” and “unspent”. You must include cautions, reprimands, final warnings, pending cases, and/or details of any police enquiries made against you which may have a bearing on your suitability for this post. Full details should be provided and included with your application, stating the date and details.
The working time regulations were introduced in 1998 as a health and safety measure. Average weekly working hours are limited to 48 hours (normally calculated over a 17 week period). Employers are required to take all reasonable steps to ensure that the limits to working times are not exceeded. This includes inquiring whether a person is working elsewhere. All applicants are therefor asked to declare all other employment.
Please note that if you do have other jobs, your application will still be assessed on your suitability to do the job you are applying for. At this stage, any other jobs you declare will be ignored. If you are selected for interview, the implications will be carefully discussed with you. CWA may consider it necessary to discuss the situation with your other employer(s) but only with your permission.
Depending on the overall situation and the outcome of discussion with you, CWA will have the following options: Not to offer you the appointment Offer the appointment on reduced hours Offer the appointment providing other work is relinquished (or the hours reduced)
I declare that the information contained in the application form are true and correct. I understand that any false or misleading information, and / or omissions concerning criminal convictions, may disqualify my application or may render my Contract of Employment, if I am appointed, liable to dismissal without notice.
Data Protection: Please note that all recruitment documents, including application forms, for unsuccessful applicants will be kept in secure conditions for a period of 6 months, after which they will be destroyed.
I understand that if the position I am applying for involves contact with vulnerable groups, if I am successful, a DBS Disclosure will be applied for, I consent to Cyfannol Women’s Aid to complete this on my behalf.
If I am successful I consent to CWA contacting the referee's provided in the onboarding process. If offered and I accept employment with Cyfannol Women’s Aid, I consent to my personal information being held by the organisation for the administration of my Contract of Employment.
- I confirm that my details are complete and correct
- I confirm I have the right to work in the country where this job is based
- I confirm I have read and agreed to the privacy policy
- Job Title: Refuge Team Leader FT
- Job Reference: SM1385277TorRTL
- Location: Torfaen, Monmouthshire, United Kingdom
- Salary: £26520.00 to £27030.00
Salary: £26,520 rising to £27,030 on successful completion of probationary period
Location: Torfaen
Contract Type: Permanent
Hours & working Pattern: 35 hours per week, shifts are:
- 09:00-16:30
- 10:30-18:00
- 11:30-19:00
This role a workplace based role, based within refuge.
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to: Refuge Service Coordinator
Purpose of the post
To provide assistance in the management and delivery of high quality, responsive, specialist refuge support and services that enable people to feel safe, to be empowered, and to flourish in a life free from Domestic Abuse and Sexual violence
Specific responsibilities
As a senior member of the team, support the Refuge Support Service Coordinator will plan, deliver and evaluate high quality, trauma informed, person led services across Torfaen
Lead the refuge team to enable women and children supported by the refuge services to achieve meaningful and impactful outcomes, led by them.
Line management responsibilities including supervisions, 360’s, inductions for the refuge team (staff, volunteers, and students).
Carry a smaller case load of women and families.
Oversee rotas for refuge staff and make sure the refuges are adequately staffed at all times.
Work collaboratively with Community Coordinator to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach.
Support women and children to have a voice and provide feedback within the organisation and the sector, including surveys, listening sessions and external opportunities
To oversee operational Health & Safety requirements within refuge services
To oversee housekeeping, maximise refuge occupancy and facilitate room turnarounds in a timely manner
Ensure accurate and timely records are maintained in relation to all aspects of the service, including inputting information into our Information Management System.
Assist with routine audits including our database recording system and developing improvement plans where appropriate
Identify training needs following audits, supervisions, observations etc, and co-ordinate training for the team.
Lead regular Refuge Team meetings and participate in Torfaen full team meetings
Support the Service Manager in compiling reports for Welsh Women’s Aid (WWA) Statistics and other relevant reports for projects and services
Attend core group and other similar meetings, ensuring completion of all tasks allocated to Cyfannol Women’s Aid
Support the refuge team to when appropriate signpost and refer women and children to the services they wish to engage with for example social services, the police, parenting, health, legal, DWP, housing, homelessness, recreational, educational, and cultural services and also CWA’s other internal services.
Being responsive to requests from other members of the organisation for quantitative and qualitative data, including for example, the creation of case studies.
General responsibilities
Contribute to the:
• Development and achievement of our Vision, Mission and Objectives.
• Promotion of our values, culture and aspirations.
• Creation of a safe, supportive and explorative working environment.
• Promotion of Equity, Diversity and Inclusion.
• Upholding of our Policies and Procedures.
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
The ability to travel independently and in a timely manner to fulfil the requirements of the role is essential.
Application Information: Please ensure you have read the full Job Description and Person Specification. Use your personal statement to explain how your skills and experience make you well-suited to the role.
Closing Date: 24th October 2025.
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts
Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce