New Education History
Starting with your most recent employer, please provide details of your employment history. In the case of your most recent role, please also provide details of your reason for leaving.
If an offer of employment is made and you have a vehicle which you intend to use for business purposes, you would need to provide us with your driving license and your business insurance for us to take a copy and keep for our records.
It is a criminal offence to employ persons whose immigration status prevents them from working in the United Kingdom. Prior to appointment, you will be required to provide evidence of a passport or other documents on the approved list to satisfy CWA that the Asylum and Immigration Act 1996 is being complied with.
The nature of the work exempts this post from the Rehabilitation of Offenders Act 1974. Please state in the box below whether you have any convictions both “spent” and “unspent”. You must include cautions, reprimands, final warnings, pending cases, and/or details of any police enquiries made against you which may have a bearing on your suitability for this post. Full details should be provided and included with your application, stating the date and details.
The working time regulations were introduced in 1998 as a health and safety measure. Average weekly working hours are limited to 48 hours (normally calculated over a 17 week period). Employers are required to take all reasonable steps to ensure that the limits to working times are not exceeded. This includes inquiring whether a person is working elsewhere. All applicants are therefor asked to declare all other employment.
Please note that if you do have other jobs, your application will still be assessed on your suitability to do the job you are applying for. At this stage, any other jobs you declare will be ignored. If you are selected for interview, the implications will be carefully discussed with you. CWA may consider it necessary to discuss the situation with your other employer(s) but only with your permission.
Depending on the overall situation and the outcome of discussion with you, CWA will have the following options: Not to offer you the appointment Offer the appointment on reduced hours Offer the appointment providing other work is relinquished (or the hours reduced)
I declare that the information contained in the application form are true and correct. I understand that any false or misleading information, and / or omissions concerning criminal convictions, may disqualify my application or may render my Contract of Employment, if I am appointed, liable to dismissal without notice.
Data Protection: Please note that all recruitment documents, including application forms, for unsuccessful applicants will be kept in secure conditions for a period of 6 months, after which they will be destroyed.
I understand that if the position I am applying for involves contact with vulnerable groups, if I am successful, a DBS Disclosure will be applied for, I consent to Cyfannol Women’s Aid to complete this on my behalf.
If I am successful I consent to CWA contacting the referee's provided in the onboarding process. If offered and I accept employment with Cyfannol Women’s Aid, I consent to my personal information being held by the organisation for the administration of my Contract of Employment.
- I confirm that my details are complete and correct
- I confirm I have the right to work in the country where this job is based
- I confirm I have read and agreed to the privacy policy
- Job Title: Refuge Team Leader FT
- Job Reference: SC1485298CaeRTLF
- Location: Caerphilly, Caerphilly, United Kingdom
- Salary: £26520.00 to £27030.00
Salary: £26,520 FTE per annum rising to £27,030 per annum after successfully completing six-month probation period
Location: Contractually based in our Hwb and covering refuges across Caerphilly.
Contract Type: Permanent in line with funding - Workplace based
Hours & working Pattern:35hrs per week
Generally, Monday to Friday with occasional evening and weekend work
Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during shift
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Participate in organisational Tier 2 call rota (paid)
Accountable to:Assistant Support Service Manager
Accountable for: Support Assistants (including Out of Hours Support Assistants) - Relief team members
Purpose of the post:To assist the Assistant Support Services Manager in overseeing the delivery of specialist, trauma-informed support to adults and children who have experienced domestic or sexual abuse, harm and violence
Specific responsibilities:
To assist the Assistant Support Services Manager in overseeing the delivery of specialist, trauma-informed support to adults and children living in refuge, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
Contribute to a refuge environment that is compassionate, equitable, and grounded in integrity -where every individual feels safe, heard, and supported.
Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance that prioritises dignity and safety
Provide line management to Support Assistants and Relief team members in line with Cyfannol’s policies and values, supporting recruitment, induction, supervision, training, and development in an inclusive and engaging way.
Carry a small caseload and deliver direct support to individuals in line with the Support Worker role, including (summarised):
- Receiving referrals and completing Initial Contact and Risk Assessments collaboratively.
- Supporting access to refuge, including transport, welcome, and settling in.
- Assisting with initial paperwork, housing benefit claims, and service charge arrangements.
- Co-developing and regularly reviewing support goals, needs assessments, risk and safety plans.
- Providing ongoing person-centred support, advocacy, and referrals to internal and external services.
- Attending multi-agency meetings, fulfilling Cyfannol’s responsibilities.
- Supporting licence agreement adherence through reflective conversations and escalation where needed.
Lead on move-on and resettlement planning, developing and maintaining strong referral pathways and working relationships with key housing and support providers to enable safe, timely resettlement from refuge .
When requested attend MARAC, Safeguarding groups, and other multi-agency, ensuring Cyfannol’s actions are completed and recorded
Lead licence-specific meetings with residents in response to escalated concerns, working collaboratively with residents to identify solutions and documenting outcomes appropriately.
Oversee the licence and contract management database, ensuring timely extensions and updates.
Manage the rota ensuring adequate staffing and cover across the service.
Fulfil contractual obligations by contributing to timely reporting and schedules, alongside other regular external reporting such as Welsh Women’s Aid
Lead regular house meetings with residents, ensuring they are informed, involved, and able to share feedback about the service plus addressing any inter-resident disputes
Oversee operational health and safety within refuge services, ensuring timely housekeeping and maximising occupancy.
Monitor record-keeping across the service, ensuring accuracy, timeliness, and confidentiality through regular audits
Monitor personal charges and petty cash, liaising with the Finance Department as needed.
Lead regular team meetings to support communication, reflection, and service development
Contribute to internal development projects as part of an organisational continuous improvement
General responsibilities:
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Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
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Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
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Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
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Represent Cyfannol Women’s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation’s reputation.
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Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
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Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
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Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
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Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date:23rd February 2026
We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).
PLEASE READ CAREFULLY THE DISCLAIMER DOCUMENT