Cyfannol Careers

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Personal Details

First Name *

Last Name *

Email Address *

Mobile Number *

Telephone Number

Do you currently work for us? *

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Address Information

Street Address *

City *

County *

Postcode *

Education

New Education History

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Education Provider

Date From

Date To

Please provide details of courses and grades received along with their relevant dates

Employment History

Starting with your most recent employer, please provide details of your employment history. In the case of your most recent role, please also provide details of your reason for leaving.

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Employer Name *

Job Title *

Date From *

Date To *

Please detail your role and responsibilities *

Personal Statement

Please describe how you meet the person specification (including your interest and what you would bring to the role). *

Driving Information

If an offer of employment is made and you have a vehicle which you intend to use for business purposes, you would need to provide us with your driving license and your business insurance for us to take a copy and keep for our records.

Do you hold a current, valid, UK driving licence? * Yes No

Do you have any current endorsements? * Yes No

If yes, please specify

Are you able to travel for work purposes in a timely manner? * Yes No

Asylum and Immigration Act 1996

It is a criminal offence to employ persons whose immigration status prevents them from working in the United Kingdom. Prior to appointment, you will be required to provide evidence of a passport or other documents on the approved list to satisfy CWA that the Asylum and Immigration Act 1996 is being complied with.

Do you require a permit to work in the UK? * Yes No

Rehabilitation of Offenders Act 1974 (Exceptions Order 1975)

The nature of the work exempts this post from the Rehabilitation of Offenders Act 1974. Please state in the box below whether you have any convictions both “spent” and “unspent”. You must include cautions, reprimands, final warnings, pending cases, and/or details of any police enquiries made against you which may have a bearing on your suitability for this post. Full details should be provided and included with your application, stating the date and details.

Do you have anything to declare? * Yes No

If yes, please provide details:

The Working Time Regulations 1998

The working time regulations were introduced in 1998 as a health and safety measure. Average weekly working hours are limited to 48 hours (normally calculated over a 17 week period). Employers are required to take all reasonable steps to ensure that the limits to working times are not exceeded. This includes inquiring whether a person is working elsewhere. All applicants are therefor asked to declare all other employment.

Please note that if you do have other jobs, your application will still be assessed on your suitability to do the job you are applying for. At this stage, any other jobs you declare will be ignored. If you are selected for interview, the implications will be carefully discussed with you. CWA may consider it necessary to discuss the situation with your other employer(s) but only with your permission.

Depending on the overall situation and the outcome of discussion with you, CWA will have the following options: Not to offer you the appointment Offer the appointment on reduced hours Offer the appointment providing other work is relinquished (or the hours reduced)

Will you be undertaking other employment (including any freelance or self-employed work)? * Yes No

If yes, please provide Job Title and Organisation:

Number of hours per week including overtime:

Start and End time (please use 24-hour clock):

Declaration

I declare that the information contained in the application form are true and correct. I understand that any false or misleading information, and / or omissions concerning criminal convictions, may disqualify my application or may render my Contract of Employment, if I am appointed, liable to dismissal without notice.

Data Protection: Please note that all recruitment documents, including application forms, for unsuccessful applicants will be kept in secure conditions for a period of 6 months, after which they will be destroyed.

I understand that if the position I am applying for involves contact with vulnerable groups, if I am successful, a DBS Disclosure will be applied for, I consent to Cyfannol Women’s Aid to complete this on my behalf.

If I am successful I consent to CWA contacting the referee's provided in the onboarding process. If offered and I accept employment with Cyfannol Women’s Aid, I consent to my personal information being held by the organisation for the administration of my Contract of Employment.

Please tick this box to show your consent* *

About My Application

I confirm that my details are complete and correct
I confirm I have the right to work in the country where this job is based
I confirm I have read and agreed to the privacy policy

Job Details

Job Title: Support Services Manager
Job Reference: SC1546557PonSSM
Location: Pontypool, Torfaen, United Kingdom
Salary: £36771.00 to £37271.00

Salary: £36,771 rising to £37,271 after successful completion of probationary period
Location: Gwent
Contract Type:

Permanent in line with funding
Agile – working where and when required, to do the job most effectively

Hours & working Pattern:

35 hours per week (full time)
Generally, Monday to Friday, with occasional evening and weekend work
Participation in the organisation’s Tier 3 emergency on-call rota (paid)

All team members must work flexibly on occasions to meet the needs of the Charity and the people we support  

Accountable to: Director of Support Services

Accountable For:
• Oversight of the portfolio of services within this role, which will be reviewed periodically in line with funding requirements and organisational priorities.
• Current portfolio: Housing Support Grant–funded services across Torfaen and Newport, including refuge and community services.
• Line management of Assistant Managers

Purpose of the post:Operational management of specialist, trauma-informed support services for people who have experienced domestic or sexual abuse, harm or violence.

Specific responsibilities:

PLEASE READ THE FULL JOB DESCRIPTION AND PERSON SPECIFICATIONS IN THE SUPPORTING DOCUMENTS SECTION.

General responsibilities:

PLEASE READ THE FULL JOB DESCRIPTION AND PERSON SPECIFICATIONS IN THE SUPPORTING DOCUMENTS SECTION.

Interested candidates are welcome to contact Joanna Parry, Director of Support Services (joanna.parry@cyfannol.org.uk) for an informal chat.

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances. 

This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use

Closing Date:4th May 2026

We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts.

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.