New Education History
Starting with your most recent employer, please provide details of your employment history. In the case of your most recent role, please also provide details of your reason for leaving.
If an offer of employment is made and you have a vehicle which you intend to use for business purposes, you would need to provide us with your driving license and your business insurance for us to take a copy and keep for our records.
It is a criminal offence to employ persons whose immigration status prevents them from working in the United Kingdom. Prior to appointment, you will be required to provide evidence of a passport or other documents on the approved list to satisfy CWA that the Asylum and Immigration Act 1996 is being complied with.
The nature of the work exempts this post from the Rehabilitation of Offenders Act 1974. Please state in the box below whether you have any convictions both “spent” and “unspent”. You must include cautions, reprimands, final warnings, pending cases, and/or details of any police enquiries made against you which may have a bearing on your suitability for this post. Full details should be provided and included with your application, stating the date and details.
The working time regulations were introduced in 1998 as a health and safety measure. Average weekly working hours are limited to 48 hours (normally calculated over a 17 week period). Employers are required to take all reasonable steps to ensure that the limits to working times are not exceeded. This includes inquiring whether a person is working elsewhere. All applicants are therefor asked to declare all other employment.
Please note that if you do have other jobs, your application will still be assessed on your suitability to do the job you are applying for. At this stage, any other jobs you declare will be ignored. If you are selected for interview, the implications will be carefully discussed with you. CWA may consider it necessary to discuss the situation with your other employer(s) but only with your permission.
Depending on the overall situation and the outcome of discussion with you, CWA will have the following options: Not to offer you the appointment Offer the appointment on reduced hours Offer the appointment providing other work is relinquished (or the hours reduced)
I declare that the information contained in the application form are true and correct. I understand that any false or misleading information, and / or omissions concerning criminal convictions, may disqualify my application or may render my Contract of Employment, if I am appointed, liable to dismissal without notice.
Data Protection: Please note that all recruitment documents, including application forms, for unsuccessful applicants will be kept in secure conditions for a period of 6 months, after which they will be destroyed.
I understand that if the position I am applying for involves contact with vulnerable groups, if I am successful, a DBS Disclosure will be applied for, I consent to Cyfannol Women’s Aid to complete this on my behalf.
If I am successful I consent to CWA contacting the referee's provided in the onboarding process. If offered and I accept employment with Cyfannol Women’s Aid, I consent to my personal information being held by the organisation for the administration of my Contract of Employment.
- I confirm that my details are complete and correct
- I confirm I have the right to work in the country where this job is based
- I confirm I have read and agreed to the privacy policy
- Job Title: Refuge Support Worker
- Job Reference: SC1446864CaeRSW
- Location: Caerphilly, Caerphilly, United Kingdom
- Salary: £23970.00 to £24480.00
Salary: £23,970 per annum (Full Time) rising to £24,480 per annum after successfully completing six-month probation period
Location: Caerphilly
Contract Type: Permanent in line with funding - Workplace based
Hours & working Pattern:
35 hours per week (full time)
Generally, Monday to Friday, with occasional evening and weekend work
Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during shift
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Participate in the organisation’s Tier 2 emergency on-call rota (paid)
Accountable to: Project Manager
Purpose of the post: To provide specialised, trauma-informed support to adults and families who have experienced domestic or sexual abuse, harm and violence.
Specific responsibilities:
Deliver specialist, trauma-informed support, to a case load of adults and/or families living in refuge, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity—where every individual feels safe, heard, and supported.
Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance that prioritises dignity and safety.
Receive referrals into the service and carry out Initial Contact Assessments collaboratively, identifying together which Refuge options best meet the individual's needs and preferences
Support individuals to access refuge, including arranging transport if needed, offering a warm and respectful welcome, meeting immediate needs (e.g. donated clothing, food), and helping them settle into their accommodation.
Assist individuals in understanding and completing initial paperwork in a timely and supportive manner, including licence agreements, House Expectations, housing benefit claims, and service charge arrangements.
Work in partnership with individuals to identify support goals and outcomes, co-developing and regularly reviewing needs assessments, risk assessments, and support/safety plans
Support individuals to maintain their licence/contract agreement through reflective, strengths-based conversations around any minor breaches, updating support plans as needed, and escalating serious concerns to senior colleagues.
Facilitate opportunities for residents to connect and build community, including house meetings and inclusive communal activities and engaging in the local community
Work proactively with housing providers and local authorities to reduce barriers to safe move-on from refuge into longer-term, sustainable housing.
Provide resettlement support tailored to everyone’s circumstances, whether returning safely to their own home with protective measures in place, or moving into community-based accommodation such as private rented housing or social housing.
Liaise with external agencies to ensure that wider support needs are identified and referred on as individuals prepare to leave refuge, enabling continuity of support and a smooth transition
Provide clear advocacy, signposting and referrals to internal and external services, guided by the individual’s expressed needs, interests, and readiness —such as social services, police, parenting support, health, legal advice, DWP, housing, education, recreation, and Cyfannol’s internal services (e.g. group work, sexual violence services, counselling).
Build and maintain respectful, collaborative relationships with external agencies, and attend multidisciplinary meetings to promote the needs and rights of individuals through trust and partnership.
Maintain factual, person-centred, accurate, timely, and confidential records of all casework and service activity, using Cyfannol’s Case Management System and other internal records
Contribute to a supportive refuge environment ensure accommodation environments are compliant with health and safety standards
Contribute to audits and reporting, engaging positively, supporting service evaluation and development and recognising the value of reflective learning and continuous development.
Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events.
General responsibilities:
Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
Represent Cyfannol Women’s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation’s reputation.
Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date: 12th December 2025
We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.