New Education History
Starting with your most recent employer, please provide details of your employment history. In the case of your most recent role, please also provide details of your reason for leaving.
If an offer of employment is made and you have a vehicle which you intend to use for business purposes, you would need to provide us with your driving license and your business insurance for us to take a copy and keep for our records.
It is a criminal offence to employ persons whose immigration status prevents them from working in the United Kingdom. Prior to appointment, you will be required to provide evidence of a passport or other documents on the approved list to satisfy CWA that the Asylum and Immigration Act 1996 is being complied with.
The nature of the work exempts this post from the Rehabilitation of Offenders Act 1974. Please state in the box below whether you have any convictions both “spent” and “unspent”. You must include cautions, reprimands, final warnings, pending cases, and/or details of any police enquiries made against you which may have a bearing on your suitability for this post. Full details should be provided and included with your application, stating the date and details.
The working time regulations were introduced in 1998 as a health and safety measure. Average weekly working hours are limited to 48 hours (normally calculated over a 17 week period). Employers are required to take all reasonable steps to ensure that the limits to working times are not exceeded. This includes inquiring whether a person is working elsewhere. All applicants are therefor asked to declare all other employment.
Please note that if you do have other jobs, your application will still be assessed on your suitability to do the job you are applying for. At this stage, any other jobs you declare will be ignored. If you are selected for interview, the implications will be carefully discussed with you. CWA may consider it necessary to discuss the situation with your other employer(s) but only with your permission.
Depending on the overall situation and the outcome of discussion with you, CWA will have the following options: Not to offer you the appointment Offer the appointment on reduced hours Offer the appointment providing other work is relinquished (or the hours reduced)
I declare that the information contained in the application form are true and correct. I understand that any false or misleading information, and / or omissions concerning criminal convictions, may disqualify my application or may render my Contract of Employment, if I am appointed, liable to dismissal without notice.
Data Protection: Please note that all recruitment documents, including application forms, for unsuccessful applicants will be kept in secure conditions for a period of 6 months, after which they will be destroyed.
I understand that if the position I am applying for involves contact with vulnerable groups, if I am successful, a DBS Disclosure will be applied for, I consent to Cyfannol Women’s Aid to complete this on my behalf.
If I am successful I consent to CWA contacting the referee's provided in the onboarding process. If offered and I accept employment with Cyfannol Women’s Aid, I consent to my personal information being held by the organisation for the administration of my Contract of Employment.
- I confirm that my details are complete and correct
- I confirm I have the right to work in the country where this job is based
- I confirm I have read and agreed to the privacy policy
- Job Title: Refuge Support Assistant (out of hours)
- Job Reference: SC1504279TorRSAOH
- Location: Torfaen
- Salary: £22932.00 to £22932.00
Salary: £22,932 per annum pro rata (£12.60/hour)
Location:Contractually based in our Hwb in: Pontypool - Covering refuges across: Torfaen
Contract Type: Permanent in line with funding - Workplace based
Hours & working Pattern: 23.5 hours per week, on a 4-week rolling rota basis, including bank holidays and weekends. Overnight shifts are sleep in shifts from 11pm.
Week1 –Monday 17.45- 6am, Friday 17:45-6am
Week2 – Tuesday 17.45- 6am, Saturday 17.45- 6am
Week3 -Wednesday 17.45-6am, Sunday 17.45- 6am
Week4 – Thursday 17.45- 6am, Saturday 10am – 6pm, Sunday 10am – 6pm
Mandatory attendance at supervision, team meetings and training outside of no mal hours are paid
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to:Refuge Team Leader
Purpose of the post: Assist in the delivery of support to adults who have experienced domestic or sexual abuse, harm and violence, who are staying in Cyfannol Refuges across Torfaen
Specific responsibilities:
Assist in providing specialist trauma informed support:
Assist in the delivery of specialist, trauma‑informed support to adults and/or families living in refuge accommodation, many of whom are facing multiple and co‑occurring needs. This may include challenges relating to substance use, mental health, physical health, and/or experiences of sexual exploitation
Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity, where every individual feels safe, heard, and supported
Respond appropriately to Safeguarding concerns, reporting them to your line manager without delay
Undertake basic support activities, as requested by a Support Worker or senior colleague, in line with an individual’s support plan, needs assessment, risk assessment, safety plan and licence agreement/contract
Support individuals to maintain their licence/contract agreement through reflective, strengths-based conversations around any minor breaches, and escalating serious concerns to senior colleagues
Facilitate opportunities for connection and community among residents, including inclusive evening and weekend communal activities
Ensure contributions to records are factual, person-centred, accurate, timely, and confidential
Encourage adults within the refuge to to complete surveys and share feedback about their experience
Assist in providing the organisation’s out of hours response:
Respond to all out of hours phone calls from the Live Fear Free Helpline, external professionals, other refuges or Tier 2 and 3 on call colleagues
Undertake assessments for refuges, with support from on-call colleagues, to make timely and safe decisions based on individual need and risk
Support individuals to access refuge out of hours, including arranging transport if needed, offering a warm and respectful welcome, meeting immediate needs (e.g. clothing, food, equipment), and helping them settle into their accommodation
Assist individuals in understanding and completing initial paperwork in a timely and supportive manner, including licence agreements, House Expectations, housing benefit claims, and service charge arrangements
Provide support phone and face to face support to colleagues and residents in the event of an incident or emergency at another refuge, contributing to a coordinated and calm response
Liaise with 2nd and 3rd tier colleagues as needed, ensuring effective communication and continuity of support across the team
Complete handovers at the end of each shift, both face to face or through appropriate systems to ensure consistency, safety and shared understanding across the team
Housing Management:
Contribute to the creation of a safe, welcoming, clean, and calm refuge environment that supports wellbeing and dignity
Ensure communal areas are safe and secure before the start of sleep-in shifts
Report repairs and maintenance issues promptly as part of repairs process
Provide access to contractors attending the building and monitor their presence to ensure safety and accountability
Advise line manager of any needs relating to furnishings, equipment, or refuge infrastructure
Monitor stock levels of consumables and first aid supplies, supporting the ordering process as needed
Support Cyfannol’s carbon reduction goals by switching off lights and equipment not in use and promoting sustainable practices
Ensure recycling and refuse are ready for collection on designated days, and support residents to engage with these routines
Clean private bedrooms/flats including washing and change bed linen, towels, cot bedding, and similar items between occupancies
Clean communal areas when necessary to uphold standards and minimise health and safety risks, including monitoring residents’ recycling and refuse removal
Facilitate ‘motivational cleaning’ activities with residents when appropriate, using a strengths-based and non-judgmental approach
General responsibilities:
Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice
Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role
Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise
Represent Cyfannol Women’s Aid in professionally manner, enhancing the organisation’s reputation
Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development
Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice
Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation. It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date: 12th March 2026
We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts
PLEASE READ THE DISCLAIMER IN THE DOCUMENTS