New Education History
Starting with your most recent employer, please provide details of your employment history. In the case of your most recent role, please also provide details of your reason for leaving.
If an offer of employment is made and you have a vehicle which you intend to use for business purposes, you would need to provide us with your driving license and your business insurance for us to take a copy and keep for our records.
It is a criminal offence to employ persons whose immigration status prevents them from working in the United Kingdom. Prior to appointment, you will be required to provide evidence of a passport or other documents on the approved list to satisfy CWA that the Asylum and Immigration Act 1996 is being complied with.
The nature of the work exempts this post from the Rehabilitation of Offenders Act 1974. Please state in the box below whether you have any convictions both “spent” and “unspent”. You must include cautions, reprimands, final warnings, pending cases, and/or details of any police enquiries made against you which may have a bearing on your suitability for this post. Full details should be provided and included with your application, stating the date and details.
The working time regulations were introduced in 1998 as a health and safety measure. Average weekly working hours are limited to 48 hours (normally calculated over a 17 week period). Employers are required to take all reasonable steps to ensure that the limits to working times are not exceeded. This includes inquiring whether a person is working elsewhere. All applicants are therefor asked to declare all other employment.
Please note that if you do have other jobs, your application will still be assessed on your suitability to do the job you are applying for. At this stage, any other jobs you declare will be ignored. If you are selected for interview, the implications will be carefully discussed with you. CWA may consider it necessary to discuss the situation with your other employer(s) but only with your permission.
Depending on the overall situation and the outcome of discussion with you, CWA will have the following options: Not to offer you the appointment Offer the appointment on reduced hours Offer the appointment providing other work is relinquished (or the hours reduced)
I declare that the information contained in the application form are true and correct. I understand that any false or misleading information, and / or omissions concerning criminal convictions, may disqualify my application or may render my Contract of Employment, if I am appointed, liable to dismissal without notice.
Data Protection: Please note that all recruitment documents, including application forms, for unsuccessful applicants will be kept in secure conditions for a period of 6 months, after which they will be destroyed.
I understand that if the position I am applying for involves contact with vulnerable groups, if I am successful, a DBS Disclosure will be applied for, I consent to Cyfannol Women’s Aid to complete this on my behalf.
If I am successful I consent to CWA contacting the referee's provided in the onboarding process. If offered and I accept employment with Cyfannol Women’s Aid, I consent to my personal information being held by the organisation for the administration of my Contract of Employment.
- I confirm that my details are complete and correct
- I confirm I have the right to work in the country where this job is based
- I confirm I have read and agreed to the privacy policy
- Job Title: Admin and Referral Worker
- Job Reference: SC1509022CaeAARW
- Location: Caerphilly, Caerphilly, United Kingdom
- Salary: £23154.00 to £23154.00
Salary: £23,154 per annum (Pro Rata)
Location: Contractually based in our Hwb in: Pontllanfraith
Contract Type:Temporary - Maternity Cover- 9 months (with possibility of extension) - Workplace based
Hours & working Pattern: 21 hrs per week (Part Time)
3 x days a week (Must include a Monday)
Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during shift
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to:Assistant Support Services Manager
Purpose of the post: To provide responsive, trauma-informed administrative and frontline support to individuals accessing Cyfannol Women’s Aid services. Working closely with the Assistant Support Service Manager, you will support the safe and effective delivery of services by receiving referrals, offering immediate information and safety planning, providing practical support, signposting and ensuring high-quality administrative processes are maintained.
This role plays an important part in creating a welcoming, safe and inclusive environment for everyone accessing our services
Specific responsibilities:
Hwb Responsibilities:
Collaborate with team members to deliver high quality, specialist, trauma informed VAWDASV services
Provide a tidy, organised and informative Hwb whilst assisting in setting up any assessment, counselling and training rooms ready for appointments, meetings, training or events
Act as a welcoming, calm and respectful first point of contact for individuals attending or contacting the service whilst providing for their immediate comfort needs of those visiting us in person and seeking our support (for example offer refreshments, toilets, toys and conversation)
Respond to visitors and in person/ phone or email enquiries in a non-judgemental and compassionate manner, ensuring people feel heard, safe and treated with dignity. Connect individuals to the appropriate colleague or sensitively signpost to relevant external agencies based on their needs and choices
Maintain a clear and up-to-date understanding of the services delivered within Cyfannol, enabling you to provide accurate, accessible information and support individuals to make informed decisions about the support available
Coordinate the effective and confidential use of office systems, including diaries, internal communications, directories and team member whereabouts, helping to ensure smooth service delivery and a psychologically safe working environment
Collaborate with team members to ensure safe and effective running of the services in line with health and safety requirements
Manage incoming donations, in line with current needs and agreed processes
Assist team members when required, with, for example, MARAC research or managing waiting lists
Referrals and Allocations
Receive and respond to initial referrals in a trauma-informed and strengths-based way, gathering information sensitively and at a pace that feels safe for the individual. Identify appropriate support options collaboratively and complete required documentation accurately and respectfully.
Provide immediate safety planning for individuals making contact via telephone, email or drop-in. This includes discussing practical options to enhance safety and facilitating access to security measures where required
Support individuals to explore their options in relation to domestic abuse, ensuring information is clear, inclusive and accessible. Promote autonomy by respecting each person’s right to make informed choices about the support they wish to engage with
Where there is an immediate need for refuge accommodation, support individuals to understand the process and access appropriate provision in a timely and supportive manner
Complete referrals to alternative or specialist services where identified, ensuring individuals are supported to access the most appropriate pathway for their needs
Accurately record all referral and contact information on relevant monitoring systems, always maintaining confidentiality and data protection standards
Administration and Service Support
Provide responsive administrative support and assist team members with general administrative support (such as photocopying, bookings, updating our Case Management and other systems), as well as managing any incoming/ outgoing post.
Contribute towards collecting and collating monitoring information from team members and entering data onto relevant systems
Collaborate and keep in touch with all Cyfannol’s Hwb Assistants and Initial Contact Workers to ensure consistency of approach, sharing of information and resources, regular peer support, phone cover, and wider cover during absences.
Monitor referral waiting lists with care and sensitivity. Maintain appropriate contact with individuals awaiting support, ensuring any changes or escalation in need are communicated promptly to the Assistant Service Manager.
Maintain weekly and monthly oversight of stationery and essential supplies, including office equipment and PPE, ensuring the service remains well-resourced and safe.
Organise and attend team and other meetings as required. Provide administrative support including agenda preparation and minute-taking and ensure meeting spaces (in person or online) are prepared and accessible.
Engage in regular supervision, appraisal processes, team meetings and relevant training. Contribute to a reflective, learning-focused culture that prioritises wellbeing, equity and continuous improvement.
General responsibilities:
Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice
Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role
Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise
Represent Cyfannol Women’s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation’s reputation
Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development
Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice
Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date:20th March 2026
PLEASE READ THE DISCLAIMER DOCUMENT ATTACHED